Public Works FAQs

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How do I report pot holes, downed trees, sink-holes, ice patches, drainage issues, etc. in the roadway?

  • Please contact the Public Works Department at (770) 431-2850 or fill out an online Service Request.

Whose responsibility are easements and rights-of-way?

  • A property owner owns the land within an easement.  The City has the right to repair, replace, inspect and /or maintain the utility within the easement.  The City is under no obligation to replace anything within the easement area that must be removed for maintenance or other purposes.
  • Rights-of way are generally adjacent to streets and are generally used for all utilities.  Maintenance of rights-of-way (such as grass cutting) is generally the adjacent property owner's responsibility.

Who do I call for storm water issues or creek flooding?

  • Please contact the City of Smyrna Public Works Street division at (770) 431-2850 or after hours please call our emergency number (770) 434-6666.

How do I request a speed hump?

  • The City Smyrna will consider all traffic calming options first.  Please contact the Public Works Traffic Engineering division at (770) 431-2850.

Who is responsible for maintaining the detention pond in my neighborhood?

  • The property owner and Homeowner Association are responsible for maintaining operational chatacteristics of all detention basins, retention ponds and other impoundments so they continue to operate as originally designed.

Who do I call to request "Children at Play" signs or other traffic signage issues?

  • Call the Public Works Traffic Engineering division at (770) 431-2850.

Where do I find information on city streets resurfacing schedules or SPLOST projects?

  • Call the Public Works Department at (770) 431-2850.

When will landscaping repairs be addressed at my property after construction is complete?

  • Water or sewer repairs:  2 to 3 weeks after initial repairs are made.
  • Curb or sidewalk:  After curb or sidewalk is installed.

Who do I call to report a street light outage?

  • Report online through the Service Request option
  • Call Georgia Power Company at (800) 870-3942.
  • Cobb EMC at (770) 429-3432.
  • Greystome Power at (770) 942-6576.
  • Or City of Smyrna Public Works at (770) 431-2850.

How do I report a missed garbage or recycling pick up?

  • Please contact the City of Smyrna Sanitation division at (770) 431-2850 or fill out an online Service Request. (please become familiar with the various choices of for items that may be reported online)

How do I request a garbage or recycling container?

  • Please contact the City of Smyrna Sanitation division at (770) 431-2850 or fill out an online Service Request. (please become familiar with the various choices of for items that may be reported online)

How do I request a large yard waste, large item or trash pick up?

  • Please contact the City of Smyrna Sanitation division at (770) 431-2850 or fill out an online Service Request. (please become familiar with the various choices of for items that may be reported online)

Where do I dispose of junk items other than large items picked up by city crews initiated by a work order?

  • City of Smyrna Recycling Center, 645 Smyrna Hill Drive, (770) 431-2869.
  • Cobb County Landfill, County Services Road, (770) 528-2500.

Policy: For all items that contain Freon (freezers, refrigerators, a/c units, etc.), Freon and/or oil must be removed and tagged by a service technician as well as confirmation of such removal noted on the manifest.

The City of Smyrna collects large furniture or appliances on Thursdays or Fridays of each week with the exception of a week in which a holiday falls. To place a work order request please contact the Public Works Department Sanitation division at (770) 431-2850 or fill out an online Service Request.

Who do I call to pick up a dead animal?

  • Please contact the City of Smyrna Sanitation division at (770) 431-2850 for pick up or fill out an online Service Request

Who do I call to set up residential or commercial garbage service?

  • Please contact the City of Smyrna Utility Services Department at (770) 431-2850.

Who do I call if I'm having water or sewer related issues?

  • Please contact the City of Smyrna Public Works Water and Sewer division at (770) 431-2850 or if after hours call (770) 434-6666.  Public Works emergency crew will be dispatched to your location.

Who do I call to purchase a domestic or irrigation water meter?

  • Please contact the City of Smyrna Community Development Department at (770) 319-5387.

Who do I call to have a water meter installed?

  • For meter installations call the City of Smyrna Public Works Department, Water and Sewer division at (770) 431-2850.

Who do I call if my sewer line is backing up into the house or in the yard?

  • Call the City of Smyrna Public Works Department at (770) 431-2850 or if after hours call (770) 434-6666 to report a sewer back up.  Public Works emergency on-call staff will be dispatched to your location.

What is a sewer clean out?

  • A sewer clean out is a capped pipe which provides access to a sewer line, allowing people to clean out blockages in their sewer.  In many areas, sewer clean outs can be found along the sewer line which runs from the home to the city sewer main.  Lateral clogs and the sewer clean out are the responsibility of the property owner.

Information on the installation of a sewer backwater valve.

  • In an effort to minimize problems associated with the back up of sewer into provate homes, business, etc., the City will reimburse the property owner for plumbing fees up to $600.00 for the installation of a sewer backwater valve.  This program is limited to budgeted annual funds and does not include private systems as determined by the City such as apartment communities, private communities, condominium communities, commercial developments and non-city water customers.  A pre-approval request must be made by the property owner in writing to the City in order for the City to determine the necessity for a sewer backwater valve.  The City shall use the requirements established in the International Plumbing Code and the International Residential Code for one and two family dwellings as basis for necessity.  Once pre-approval is obtained, the property owner shall have the responsibility of obtaining a plumbing contractor to install a backwater valve.  The plumbing contractor shall have the responsibility of permitting and inspection through the city.  Once approval, installation, permitting and inspection are complete, the city will reimburse the property owner from proof of the paid invoice up to $600.00.